In this week’s podcast episode, we sat down with Karine Rougé, Chief Executive Officer of Veolia North America’s Municipal Water services. Karine joined us for an open discussion about the challenges faced in December 2023, which led to a significant odor issue and communication breakdown in our neighborhood.

Episode Highlights: Karine provided insights into the events of December 2023, explaining the factors that led to the unpleasant odor and the subsequent communication issues with the community. She emphasized the importance of transparency and responsiveness in managing such incidents and discussed how these values align with Veolia’s mission and purpose.

Key Insights from Karine Rougé:

• Detailed explanation of the operational challenges that caused the odor issue.
• The steps Veolia is taking to improve communication and prevent future problems.
• Veolia’s overarching mission to provide reliable and sustainable municipal water services and how this incident has shaped their strategies moving forward.

Tune In to Understand Veolia’s Response and Future Plans! This episode offers a rare glimpse into the complexities of managing municipal water services and the importance of community engagement in addressing public service challenges.